We're thrilled to announce that Rent a Space Casula has been awarded the prestigious Self Storage Industry of Australasia's Storage Facility of the Year 2024. This accolade reflects our commitment to excellence, innovation, and customer satisfaction, and we're incredibly proud of this achievement.
Built with high-quality construction materials, bright lighting, coded entry doors, alarm systems, and secure perimeter fencing to ensure the safety and security of our customers' belongings, Rent a Space Casula sets new standards in self-storage with advanced design features and sustainable building practices. Strategically located with high visibility on the Hume Highway, the facility is a landmark in the area that offers 651 secure storage units.
A Team Committed to Exceptional Customer Service
At the heart of Rent a Space Casula's success is our outstanding management team, led by the experienced and innovative Store Manager, Jodie Hill, along with Assistant Store Manager Jessica Rosman and Relief Manager Mitchell Hambridge. Their operational focus on providing superior customer experiences has driven our success. The team's dedication to a seamless and excellent customer experience, A1 store presentation and cleanliness, excellent product knowledge and teamwork ensures that our facility remains a leader in the industry.
Recognizing that many customers are new to self-storage, Store Manager Jodie Hill and her team ensure that every customer feels supported throughout their experience and are proactive in suggesting solutions that fit each customer’s changing needs, offering practical advice, such as labelling all four sides of storage boxes with their contents and creating a 'box position map' to make locating items so much easier and faster.
Building Relationships and Creating Positive Experiences
At Rent a Space Casula, it's not just about renting a storage unit; it's about building strong relationships and creating wonderful customer experiences. Whether it’s a new customer or a familiar storer, they are treated like family—invited to relax in our meeting room, grab a cold bottle of water, or enjoy a chat. This welcoming atmosphere ensures that customers leave with a smile, especially if they didn’t arrive with one.
Jodie's commitment to exceptional service is evident in the numerous positive interactions she and her team have with customers. From offering water and coffee to helping customers unload their goods, the Casula team go above and beyond to create a welcoming and supportive environment. Customers regularly praise the team's flexibility and dedication, highlighting their positive impact on their storage experience:
"Thank you to Jodie for her amazing customer service. She was so understanding and flexible. Mitchell booked a trailer for me last minute. He was fantastic with his communication and really flexible. The whole team took me on board and worked around my needs and I cannot stress this enough, it helped me massively! Thank you and I will definitely be recommending this storage space and service to all of my friends and community as a result of this great customer service." a 5-star Google Review from Zuhal Unal.
Jodie and Mitch provided so much assistance and their time with my million questions. Their customer service was excellent, they were kind and respectful. It was our first time with renting a storage unit and Rent a Space Casula has made it so flexible with many options available to suit our needs. I feel like I am in good hands and they are genuine in their to help (they even worked after their finish time to get my paper work sorted on time so we could move straight in)... I am a happy customer, thank you once again Jodie and Mitch for all your assistance in helping us make our move a smooth transition as moving is very stressful." a 5-star review from Maria Nguyen.
Our Casula facility’s perfect 5.0 Google Star Rating, well above the storage industry benchmark of 4.7, reflects the team's unwavering commitment to exceptional customer service.
Located for Maximum Convenience
Located just off the Hume Highway at the Crossroads, our Casula facility offers excellent access from all directions, making it the go-to choice for storage needs.
With 651 storage units, including 50 convenient driveway units, Rent a Space Casula is designed for ease and accessibility. Two extra-large awnings provide protection during loading and unloading, and the mezzanine and upper-level floors are accessible via three rapid goods/passenger lifts located near the loading bays
Our facility not only stands out for its strategic location and design but also for its eco-friendly and sustainable practices. Built with energy-efficient materials, water capture and bioretention systems, solar panels, passive daylighting, and eco-landscaping, Rent a Space Casula is a leader in sustainable self-storage.
Experience the award-winning service and state-of-the-art facility at Rent a Space Casula, located at 653 Hume Highway, Casula, NSW, 2170. Our dedicated team is ready to assist you with all your storage needs.
